{"id":2576,"date":"2026-02-17T11:55:46","date_gmt":"2026-02-17T10:55:46","guid":{"rendered":"https:\/\/www.coreit.cz\/atlassian\/?page_id=2576"},"modified":"2026-02-18T10:28:45","modified_gmt":"2026-02-18T09:28:45","slug":"atlassian-service-collection","status":"publish","type":"page","link":"https:\/\/www.coreit.cz\/atlassian\/atlassian-service-collection\/","title":{"rendered":"Service Collection"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h4 class=\"wp-block-heading\" style=\"font-size:15px\">Atlassian <strong>Service Collection spojuje dohromady service desk, ITSM procesy a sou\u010dasn\u011b oncall management, Asset management, sjednocuje <\/strong>operation n\u00e1stroje pod jednu st\u0159echu a to v\u0161e za podpory Rovo, um\u011bl\u00e9 inteligence. Service collection je komplexn\u00edm n\u00e1strojem nejen pro mal\u00e9 i velk\u00e9 t\u00fdmy. Obslou\u017e\u00ed po\u017eadavky z\u00e1kazn\u00edk\u016f se zapojen\u00edm modern\u00edch n\u00e1stroj\u016f, Jira je jeho srdcem, kter\u00e9 spojuje lidi a jejich pr\u00e1ci.<\/h4>\n<\/blockquote>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1241\" height=\"303\" src=\"https:\/\/www.coreit.cz\/atlassian\/wp-content\/uploads\/2026\/02\/servicecollection.png\" alt=\"\" class=\"wp-image-2578\" style=\"aspect-ratio:4.09641041931385;width:533px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Co je Service Collection<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:15px\"><strong>Atlassian Service Collection<\/strong> je modern\u00ed AI\u2011\u0159\u00edzen\u00e1 platforma, kter\u00e1 sjednocuje v\u0161echny kl\u00ed\u010dov\u00e9 n\u00e1stroje pro intern\u00ed i extern\u00ed podporu, spr\u00e1vu slu\u017eeb a asset management do jednoho propojen\u00e9ho \u0159e\u0161en\u00ed. Pom\u00e1h\u00e1 t\u00fdm\u016fm nap\u0159\u00ed\u010d firmou poskytovat rychlou, konzistentn\u00ed a kvalitn\u00ed podporu zam\u011bstnanc\u016fm i z\u00e1kazn\u00edk\u016fm \u2014 bez zbyte\u010dn\u00fdch e\u2011mail\u016f, zdlouhav\u00e9ho pl\u00e1nov\u00e1n\u00ed, chaosu v n\u00e1stroj\u00edch \u010di neefektivn\u00edch sch\u016fzek. V\u00fdsledkem je rychlej\u0161\u00ed dokon\u010dov\u00e1n\u00ed \u00fakol\u016f, vy\u0161\u0161\u00ed produktivita a lep\u0161\u00ed celkov\u00e1 spokojenost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Pokud p\u0159em\u00fd\u0161l\u00edte nad t\u00edm, \u017ee Service Collection je to prav\u00e9 o\u0159echov\u00e9 pro V\u00e1s a Va\u0161i spole\u010dnost a cht\u011bli byste toho v\u011bd\u011bt je\u0161t\u011b v\u00edc, kontaktujte n\u00e1s.<\/em><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.coreit.cz\/atlassian\/#kontakt\">Kontaktujte n\u00e1s<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:95px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Z \u010deho se Service Collection skl\u00e1d\u00e1<\/h3>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-549e1f2d wp-block-group-is-layout-grid\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"718\" height=\"242\" src=\"https:\/\/www.coreit.cz\/atlassian\/wp-content\/uploads\/2026\/02\/Jira-Service-Management-compact_attribution_light.png\" alt=\"Service management\" class=\"wp-image-2577\" style=\"width:200px\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-33ccc8b1 wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\" style=\"font-size:15px\"><strong>Centr\u00e1ln\u00ed m\u00edsto pro \u0159\u00edzen\u00ed IT a intern\u00edch slu\u017eeb &#8211; Jira Service Desk<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:15px\">\u0158e\u0161en\u00ed pro servisn\u00ed po\u017eadavky z\u00e1kazn\u00edk\u016f nebo zam\u011bstnanc\u016f.<\/li>\n\n\n\n<li style=\"font-size:15px\">\u0158e\u0161en\u00ed SLA interaktivn\u00ed a jednoduchou cestou.<\/li>\n\n\n\n<li style=\"font-size:15px\">Propojen\u00edm s Atlassian Confluence z\u00edsk\u00e1te self-service znalostn\u00ed b\u00e1zi pro z\u00e1kazn\u00edky, kte\u0159\u00ed si tak probl\u00e9m mohou vy\u0159e\u0161it sami a rychleji.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-549e1f2d wp-block-group-is-layout-grid\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"378\" height=\"96\" src=\"https:\/\/www.coreit.cz\/atlassian\/wp-content\/uploads\/2026\/02\/Assets_logo_light.png\" alt=\"Assets management\" class=\"wp-image-2579\" style=\"width:200px\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-33ccc8b1 wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\" style=\"font-size:15px\"><strong><strong>Assets &#8211; unik\u00e1tn\u00ed objektov\u00e1 konfigura\u010dn\u00ed datab\u00e1ze<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:15px\">Evidence a spr\u00e1va slu\u017eeb, aktiv (Assets) a dal\u0161\u00edch informac\u00ed<\/li>\n\n\n\n<li style=\"font-size:15px\">Mapov\u00e1n\u00ed vztah\u016f a z\u00e1vislost\u00ed, dopadov\u00e9 anal\u00fdza <\/li>\n\n\n\n<li style=\"font-size:15px\">Podpora incident\u016f a zm\u011bnov\u00fdch \u0159\u00edzen\u00ed<\/li>\n\n\n\n<li>Asset Data Manager &#8211; snadn\u00e1 a bezpe\u010dn\u00e1 integrace do prost\u0159ed\u00ed firmy<\/li>\n\n\n\n<li>Integrace v r\u00e1mci Service Collection<\/li>\n\n\n\n<li style=\"font-size:15px\">Automatizaci operac\u00ed<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-549e1f2d wp-block-group-is-layout-grid\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"546\" height=\"150\" src=\"https:\/\/www.coreit.cz\/atlassian\/wp-content\/uploads\/2026\/02\/Opsgenie_attribution_light.png\" alt=\"\" class=\"wp-image-2580\" style=\"width:200px\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-33ccc8b1 wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\" style=\"font-size:15px\"><strong><strong>OpsGenie &#8211; integrovan\u00fd oncall management a centralizace v\u0161ech monitorovac\u00edch n\u00e1stroj\u016f<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:15px\">Alerting &amp; inteligentn\u00ed notifikace, zast\u0159e\u0161\u00ed n\u011bkolik monitoring\u016f<\/li>\n\n\n\n<li>On\u2011call pl\u00e1nov\u00e1n\u00ed a eskalace<\/li>\n\n\n\n<li>Integrace na des\u00edtky operation n\u00e1stroj\u016f<\/li>\n\n\n\n<li>Incident response &amp; mobiln\u00ed reakce<\/li>\n\n\n\n<li>Automatizace a AI\u2011podpora rozhodov\u00e1n\u00ed<\/li>\n\n\n\n<li style=\"font-size:15px\">Integrace s Jira Service Management<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-549e1f2d wp-block-group-is-layout-grid\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"464\" height=\"150\" src=\"https:\/\/www.coreit.cz\/atlassian\/wp-content\/uploads\/2026\/02\/Rovo_attribution_light.png\" alt=\"Rovo UI AI\" class=\"wp-image-2581\" style=\"width:200px\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-stretch is-nowrap is-layout-flex wp-container-core-group-is-layout-610018db wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\" style=\"font-size:15px\"><strong><strong><strong><strong>ROVO &#8211; Integrovan\u00e1 um\u011bl\u00e1 inteligence<\/strong><\/strong><\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:15px\">podpora pro vytvo\u0159en\u00ed z\u00e1kaznick\u00fdch agent\u016f, kter\u00e9 pomohou z\u00e1kazn\u00edk\u016fm p\u0159i zad\u00e1n\u00ed po\u017eadavku<\/li>\n\n\n\n<li style=\"font-size:15px\">AI\u2011podpora rozhodov\u00e1n\u00ed<\/li>\n\n\n\n<li style=\"font-size:15px\">Prediktivn\u00ed doporu\u010den\u00ed a prevence probl\u00e9m\u016f<\/li>\n\n\n\n<li>Automatick\u00e9 generov\u00e1n\u00ed znalostn\u00ed b\u00e1ze<\/li>\n\n\n\n<li>Chytr\u00e1 anal\u00fdza kontextu nap\u0159\u00ed\u010d n\u00e1stroji<\/li>\n\n\n\n<li>Zrychlen\u00ed pr\u00e1ce t\u00fdm\u016f nap\u0159\u00ed\u010d Dev, IT a z\u00e1kaznickou podporou<\/li>\n\n\n\n<li style=\"font-size:15px\">podpora MCP pro integraci s jin\u00fdmi AI a v\u00fdvoj\u00e1\u0159sk\u00fdmi n\u00e1stroji s podporou AI<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>JAK TO FUNGUJE<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Service collection<\/strong> je modern\u00ed, cloudov\u00e1 platforma pro \u0159\u00edzen\u00ed slu\u017eeb, kter\u00e1 propojuje t\u00fdmy nap\u0159\u00ed\u010d organizac\u00ed a umo\u017e\u0148uje rychleji \u0159e\u0161it po\u017eadavky, incidenty i zm\u011bny. JSM sjednocuje v\u00fdvoj, IT a byznys v jednom prostoru, kde t\u00fdmy spole\u010dn\u011b spravuj\u00ed provoz, incidenty i infrastrukturn\u00ed z\u00e1vislosti \u2014 od p\u0159\u00edjmu po\u017eadavk\u016f a\u017e po jejich vy\u0159e\u0161en\u00ed. D\u00edky AI\u2011prvk\u016fm, jako je automatick\u00e9 seskupov\u00e1n\u00ed alert\u016f, inteligentn\u00ed sm\u011brov\u00e1n\u00ed po\u017eadavk\u016f \u010di rychlej\u0161\u00ed incident response, poskytuje JSM v\u00fdrazn\u011b rychlej\u0161\u00ed a p\u0159esn\u011bj\u0161\u00ed podporu ne\u017e tradi\u010dn\u00ed ITSM \u0159e\u0161en\u00ed. Sou\u010d\u00e1st\u00ed platformy jsou i n\u00e1stroje pro alerting, on\u2011call \u0159\u00edzen\u00ed a provozn\u00ed koordinaci, proto\u017ee Atlassian postupn\u011b konsoliduje funkcionality z Opsgenie p\u0159\u00edmo do JSM, \u010d\u00edm\u017e vytv\u00e1\u0159\u00ed jednotnou platformu pro kompletn\u00ed spr\u00e1vu slu\u017eeb a provozu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V\u00edce o t\u011bchto n\u00e1stroj\u00edch se tak\u00e9 dozv\u00edte na ofici\u00e1ln\u00edm webu spole\u010dnosti&nbsp;<a rel=\"noreferrer noopener\" aria-label=\"Atlassian (otev\u0159e se na nov\u00e9 z\u00e1lo\u017ece)\" href=\"https:\/\/www.atlassian.com\/\" target=\"_blank\">Atlassian<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><em>Pokud p\u0159em\u00fd\u0161l\u00edte nad t\u00edm, \u017ee Jira je to prav\u00e9 o\u0159echov\u00e9 pro V\u00e1s a Va\u0161i spole\u010dnost, ale cht\u011bli byste toho v\u011bd\u011bt je\u0161t\u011b v\u00edc, <\/em><a href=\"https:\/\/www.coreit.cz\/atlassian\/#kontakt\"><em>napi\u0161te n\u00e1m<\/em><\/a><em> a my V\u00e1s zahrneme v\u0161emi dostupn\u00fdmi informacemi.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service collection spojuje servicedesk, ITSM, oncall, Assets a AI.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2576","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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